Scottish Power: Plans, Contact & Reviews in 2022

Scottish Power Information

Scottish Power
Founded	1990
Client Email	contactus@scottishpower.com
Client Number	0800 027 0072
Number of clients	5 million
Postal Address	320 St Vincent Street, Glasgow G2

You might be wondering who Scottish Power is and are probably looking to join their 5 million client base. Well, if you are searching for energy stability and a supplier that provides and produces 100% green electricity, then Scottish Power is a great option for you.

Scottish Power Tariffs 2022: Available Plans & Rates for new customers

When choosing a new energy provider, you need to know that they offer a good combination of tariffs so that you can choose the right one to suit your needs and preferences. With several tariff options to choose from, they offer a selection meant to accommodate the needs of a range of potential customers. Here we will focus solely on the tariffs that are available to new customers, ranging from single tariffs to dual fuel plans.

Below you can find the annual average estimations based on. thecost information associated with each of these tariffs. These cost are based on the average UK consumption using the national tariff averages. Bear in mind that these tariff vary from city to city so the estimation might be sligthly over/under estimated compared to your consumption.

Scottish Power Variable Rate Tariffs

Scottish Power currently only offers their standard variable tariff for variable rates With variable rates, your price will go up and down based on the market price. They give the user flexibility in terms of leaving the contract, but come at a risk of potential higher prices.

The costs associated with this tariff can be seen here:

Scottish Power Fixed Rate Tariffs

Scottish Power has several fixed rate tariff plans. We have an overview of them down below.

The pricing on these tariffs can be seen here:

Scottish Power Gas Prepaid Tariffs

Scottish Power also allows the use of Prepaid Meters. With this type of meter, rather than paying after your use, you top up your meter and the credit slowly depletes.

Costs associated with this tariff plan can be seen here:

Scottish Power Economy 7 Tariffs

Sometimes called double electricity,Scottish Power offers Economy 7 plans for those who have an economy 7 meter installed.

As mentioned previously, these tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:

Cancer Research UK Tariff

Scottish Power has two tariffs that allow you to contribute to Cancer Research UK. These are the Exclusive Help Beat Cancer Fix & Save and the Exclusive Help Beat Cancer Fixed Saver, while the exact rates of these tariffs are unfortunately not advertised by Scottish Power at the moment, it is still a partnership that they are proud to publicize.

These are both two year fixed contracts that are available both as single tariffs or dual fuel. For every month you are on either of these tariffs, Scottish Power will donate £5 per fuel per year to Cancer Research UK. So, you can fuel your home and participate in a good deed at the same time. Additionally, you won't face any exit fees if you choose to switch to a different plan before the termination of your contract.

Can I get a smart meter installed with Scottish Power?

You can! You can simply head to their site to request the installation of a smart meter, and a technician will come to your house to fit one. With a smart meter, you'll be able to keep on top of your energy consumption in real-time, allowing you to make smarter and greener choices about your usage.

What is Scottish Power?

How it all began

Scottish Power is now a household name in energy throughout the UK, but it wasn't always that way. Since their start in 1990, Scottish Power has proved on multiple occasions that they are among the UK's top-performing energy suppliers. Their success came soon after their launch, quickly being considered one of the UK's "Big 6" energy suppliers, a title that was given to them as a result of their size and success.

Where they are today

To put the size and success of Scottish Power into perspective, based on data from energy regulator Ofgem, Scottish Power had a 9.2% share in the UK electricity market for Q1 2020. While their exact market share has likely shifted recently as a result of changes in the UK energy market caused by the 2021 energy crisis, Scottish Power now delivers gas and electricity to well over five million households and businesses across the UK.

As stated above, Scottish Power is now considered one of the most stable suppliers in the UK energy market. In fact, Ofgem, the UK's energy market regulator, has designated them as a supplier of last resort on several occasions over the last few years, which means that when another energy supplier went bust Scottish Power was the supplier that their customers were transferred to. This occurrence is a strong testament to not only their financial stability but also their immense infrastructure as they are capable of handling a significant inflow of new customers all at once on several occasions.

In addition to their impressive stability and infrastructure, Scottish Power is also renowned for its environmental ambitions, currently offering 100% green electricity they are ahead of many of their competition regarding environmental sustainability. Scottish Power owns and operates a massive network of wind turbines within the UK that they use to generate their electricity, although while they are not considered carbon-neutral at the moment, they have stated it is part of their long term goals to be carbon-neutral by 2050.

Here are some additional details about Scottish Power:

• Scottish Power was founded an impressive 30 years ago. They were formed in preparation of the privatisation of energy by the UK government in 1990. Initially just supplying energy in Scotland, they eventually bought MANWEB, a regional company in North Wales and some parts of the west country, expanding their supply base. On top of being an energy supplier, they are also the transmission owner for the south of Scotland.
• In this time, they have grown into one of the 'Big 6', meaning they are one of the 6 largest energy suppliers in the UK.
• Based in Glasgow, Scotland, they provide gas and electricity to nearly 5 million customers across the whole of the UK.
• In 2006, they became a subsidiary company of the Spanish energy firm, Iberdrola, which bought them for £11.6 billion. The current CEO of Scottish Power is Keith Anderson.
• In 2019 Scottish Power sold off their last remaining gas plant, from that point on 100% of their electricity supply came from renewable sources, principally their network of wind farms.

What suppliers have Scottish Power taken over?

Over the years Scottish Power has grown rapidly, however, not all of this growth has been organic, there have been several occasions where competitors have gone bust and Scottish Power has been assigned to take on their customers. We created a list of past competitors that have gone bust whose customers are now being supplied energy by Scottish Power:

Where does Scottish Power get their energy from?

Scottish Power is known for its renewable electricity. This is actually one area in which the brand stands apart from the bigger energy brands.

Their website states that the brand has a long history of championing sustainability. In fact, they are the largest supplier of wind-farmed electricity in the UK, providing over 2,000MW. As of January 2019, they are the first integrated supplier to provide 100% renewable electricity. All of the brand’s new fixed price tariffs use 100% green electricity, which is purchased directly from their own UK wind farms.

Does Scottish Power have a green energy plan?

As of now, Scottish Power provides 100% green electricity to all of its customers who choose one of their fixed energy plans. Although they are not yet 100% renewable, they have sold their coal power plants and have taken steps to be more renewable and to reduce their carbon footprint.

Unlike other suppliers, Scottish Power does not have one green energy tariff, rather, they integrate green power and technology into their existing energy plans. They have an impressive range of tariffs and a robust presence across the UK.

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Does Scottish Power have good customer reviews?

When choosing a potential energy supplier, looking at what their existing customers are saying about them online can help you to gauge whether or not they’re a good fit for you. And as can be seen from the Scottish Power Reviews on Trustpilot they are a decidedly mixed bag. As you can see here, they have a total of 35,521 reviews at the time of writing giving them a rating of 3.7 out of a potential total of 5.

Of these reviews:

• 16,284 were “Excellent”
• 6,147 were “Great”
• 2,813 were “Average”
• 1,838 were “Poor”
• 8,439 were “Bad”

As we can see, across both pages “bad” reviews outnumber both “Excellent” and “Great” reviews. The most commonly praised things about Scottish Power were ease of moving supply, quality of customer service when getting set up, and smooth installation of smart meters.

Among the most commonly criticised were difficulty getting through to the customer service team, billing inaccuracies (some of which were very expensive), low value for money and a lack of transparency when resolving disputes.

Customer service and complaint resolution

In an independent consumer survey, Scottish Power ranked the lowest of the “Big Six” energy suppliers at joint 33rd out of 35. Commonly cited frustrations include an inability to action promises made, long telephone wait times (average of around 3 and a half minutes), and slow resolution of complaints. One user review stated that “Customer service has dropped dramatically over the years”.

Bill accuracy

Billing accuracy is another common complaint among customer reviews, with some bills wildly in excess of the reviewer’s (alleged) regular usage. One reviewer stated that they were “Unable to get a transparent accurate bill. I’ve had more cancelled bills than active ones in the last 2 years and it’s still not right. Barely any explanation from them as to what’s going on”.

Value for money

One or two reviews have indicated that Scottish Power’s value for money has declined in recent years, although one review stated that they were “Happy as I have saved a good monthly sum on my dual fuel transfer to a 12 month fixed deal”.

What other services does Scottish Power offer?

As well as an energy supplier, Scottish Power is also a distribution network operator (DNO). What does this mean? Well, it means that they are also in charge of energy even before it reaches your home. They are responsible for the transportation of gas and electricity around the UK and delivering it to your household. There are four different 'Scottish Power Energy Networks' which all distribute energy to separate parts of the UK.

Can I get boiler cover with Scottish Power?

Yes - if you sign up for boiler cover with Scottish Power, they will pay for any repairs or damage, making sure that your boiler provides you with constant hot water should you need it.

There are two main types of boiler cover you can request with Scottish Power. The first is called Boiler Insurance, which will cover the cost of replacing and repairing your boiler. The second is called Boiler Care, which is also designed for the maintenance of your boiler, as well as replacement and repairs. As with any insurance plan, the more you pay per month results in the less excess you will be faced with.

Boiler Insurance:

• A 12 month fixed plan that will cover the replacement of your boiler, and repairs along the way from registered technicians.
• For replacing your boiler, they will cover a cost of up to £750.
• For repairs, they will cover costs of up to £1,500.
• This insurance plan does not cover the cost of installing or maintaining your boiler.

Boiler and Radiator Insurance

• This plan is pretty similar to the one before, however, it also adds radiators to your cover.
• They will cover costs of up to £1,500 for repairs and £750 for replacement of boilers.
• They will also take care of any central heating or radiator repairs that are needed.
• The initial installation of the boiler is not covered in this plan.

Boiler and Service Care:

• Just as the other plans, this involves covering the costs of up to £750 for replacing your boiler.
• However, on top of this, they also offer lots of maintenance services. This means that you are eligible for regular checkups and services of your boiler included in the cost of the plan.
• With this plan, you receive an annual service of your boiler, which is roughly the amount we recommend you get your boiler checked on.
• This plan, doesn't cover the costs of the initial instalment of the boiler.
• They also provide a 24 hour service helpline.

Boiler, Radiator and Service Care:

• This plan is very similar to Boiler and Service Care, however, it also includes the cover of your central heating as well.
• Scottish Power will cover up to £750 of the cost of replacing your boiler.
• They also provide a 24 hour service helpline.
• On top of the maintenance of your boiler, they will also cover the maintenance of your central heating system and your radiators.
• This plan does not cover the cost of the initial instalment of the boiler.

Contact number

• If you are a Boiler Insurance customer and want to speak to one of Scottish Power's customer service advisers, you can give this number a ring: 0800 027 7788. If you are a Boiler Care customer and want to speak to an adviser, then you can call this number: 0800 001 5214
• If you don't yet have a boiler, or need some advice about repairs, maintenance, or replacement, you can read our handy guide on all-things-boilers here.

Does Scottish Power offer home insurance plans?

You can sign up for a home insurance plan with Scottish Power, which has partnered up with AXA, the home insurance company. These plans will cover the cost of plumbing problems, faulty electrical systems, and drainage issues.

What are my options if I have an electric vehicle?

As well as providing the option of Electric Vehicle (EV) charging ports, Scottish Power also has two EV plans on offer.
For £899, you can purchase an EV charger through Scottish Power, which will include a professional installation by a registered technician.

Does Scottish Power offer business energy deals?

Asides from domestic tariffs, Scottish Power also has business plans available. In fact, their business tariffs are pretty popular across the UK as they have competitive prices. Every business customer will be assigned a business energy team, including an expert adviser. Scottish Power business tariffs are designed based on company size. For example, smaller companies have the option of two fixed tariffs and one variable rate, whereas if you have a bigger company, you can access some more diverse plans.

Scottish Power's best plan for you depends on your needs, and as your needs are different from anyone else's, we can't declare one plan to be objectively 'better' than any others. However, there always is the best plan for you personally. While this may come from Scottish Power, it also might not, and our team of experts can advise you on that. You just need to tell them your priorities when it comes to your energy supply.

How Does Scottish Power Combat Fuel Poverty?

Scottish Power helps to combat fuel poverty through their grant schemes, of which they have two.

Firstly, they provide Warm Home Discount and Winter Fuel Allowance:

• In the cold months of winter when fuel is more expensive, people on low-incomes or vulnerable individuals get access to £140 in rebates to help them fuel their home during these colder times.
• Visit our dedicated Warm Home Discount with Scottish Power article to find out if you are eligible for this grant.

Secondly, the Hardship Fund:

• This is a grant that allows you to scrap your gas and electricity bills if you aren't able to pay them.
• If you are struggling to pay your bills, you can check the eligibility criteria here. Also, if you refer a friend via the Scottish Power mobile app, you and them can share up to £200 credit!

As well as offering support to their financially constrained customers, Scottish Power also supports Cancer Research UK. So far, they have raised £30 million for Cancer Research UK. They have done this through their Beat Cancer tariff, as well as through employee fundraising and other charitable initiatives.

Contacting Scottish Power

For everything relative to switching the Switch Plan number 0330 818 6223 is the place to go. But if you want to contact Scottish Power directly for CRM related queries here's all the information you need.

Scottish Power Website

By visiting Scottish Power's website, you can access your account. This is where you can top up your prepayment meter, contact customer service and submit meter readings. You can also find information about all of their tariffs and other services.

Scottish Power App

The Scottish Power app is free to download for both Apple and Android products. On this app, you can also submit meter readings and contact customer service through your account, however, you can also do it on the go! You can also track your energy usage, allowing you to manage your energy and your finances.

Scottish Power on Social Media

You can head over to any of Scottish Power's social media pages to get up-to-date information about the company, their deals and also to lodge complaints and provide feedback. They are usually pretty swift at responding, so check out their Facebook and their Twitter pages.

Scottish Power Address

Scottish Power Customer Services,
320 St Vincent Street,
Glasgow,
G2 5AD

Think Scottish Power is the supplier for you? Let us handle your switch!
Let Switch Plan handle all aspects of moving your energy supply. We can help to ensure that you’re getting the best deal for your needs, and offer comprehensive end-to-end assistance for every aspect of your move.

Scottish Power in your area

At Switch Plan we know what matters for you when it comes to energy is to find the best supplier at the cheapest price. In the following links you will find information specific to your area to help you find the best energy deal for your city:

All the local information about your local Scottish Power supply can be found by following the relevant link below:

FAQ

Is Scottish Power good value for money?

In an independent customer survey last year, Scottish Power received “fair” to “poor” ratings for value for money. However, because they have a wide range of tariffs, choosing the right one can make all the difference. Some customer reviews, by contrast, stated that they made significant savings by switching to Scottish Power.

How do I access my account?

It’s easy to access your Scottish Power account. You can either access your account through the online portal or via their smartphone app. Customers with prepayment meters can top up their accounts via the app, online, over the phone or in any PayPoint shop.

Does Scottish Power offer Smart Meters?

Yes, Scottish Power Smart Meters are available. And this is a great way to prevent any issues with billing inaccuracies and transparency. Because the data is transmitted directly to Scottish Power, you can always be sure of an accurate bill.

Is the electricity provided by Scottish Power renewable?

Yes, and this is certainly one of the most appealing things about the brand. All current Scottish Power tariffs feature 100% renewable energy from their UK windfarms.