Scottish Power in 2020: Prices, Plans, Reviews

Scottish Power

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Scottish Power Avro Energy Logo
Founded 1990
Client Email [email protected]
Client Number 0800 027 0072
Log in Log into your Scottish Power account here
Number of clients 5 million
Postal Address 320 St Vincent Street, Glasgow G2

Are Scottish Power the right energy supplier for me?

Who are Scottish Power?

  • The Glasgow-based supplier is one of the UK’s six largest gas and electricity suppliers. It delivers gas and electricity to over five million households and businesses across the UK.
  • Scottish Power was founded a massive 118 years ago. They formed in preparation for the privatisation of energy by the government in 1990. Initially just supplying energy in Scotland, they eventually bought MANWEB, a regional company in North Wales and some parts of the west country, expanding their supply base. On top of being an energy supplier, they are also the transmission owner for the south of Scotland.
  • In this time, they have grown into one of the ‘Big 6’, meaning they are one of the 6 largest energy suppliers in the UK. When they formed, they took market share from British Gas, the largest supplier in the UK.
  • Based in Glasgow, Scotland, they provide gas and electricity to nearly 32 million customers across the whole of the UK.
  • In 2006, they became a subsidiary company of the Spanish firm, Iberdrola, who bought them for £11.6 billion. The current CEO is Keith Anderson.

Energy Distribution

As well as an energy supplier, Scottish Power are also a distribution network operator (DNO). What does this mean? Well, it means that they are also in charge of energy even before it reaches your home. They is responsible for the transportation of gas and electricity around the UK, and delivering it to your household. There are four different ‘Scottish Power Energy Networks’ which all distribute energy to separate parts of the UK.

What kind of support do they offer?

Scottish Power helps to combat fuel poverty through their grant schemes, of which they have two.

Firstly, they provide Winter Fuel Allowance:

  • In the cold months of winter when fuel is more expensive, people on low-incomes or vulnerable inviduals get access to £140 in rebates to help them fuel their home during these colder times.
  • Visit their website to find out if you are eligible for this grant.

Secondly, the Hardship Fund:

  • This is a grant that allows you to scrap your gas and electricity bills if you aren’t able to pay them.
  • If you are struggling to pay your bills, you can check the eligibility criteria here. Also, if you refer a friend via the Scottish Power mobile app, you and them can share up to £200 credit!


Charity Work

As well as offering support to their financially-constraint customers, Scottish Power also support Cancer Research UK. So far, they have raised £25 million for Cancer Research UK. They have done this through their Beat Cancer tariff, as well as through employee fundraising and other charitable initiatives.

What are Scottish Power’ electricity, gas and dual energy plans?

Scottish Power have a range of tariffs made available to their customers. These range from single tariffs to dual fuel, and they have a number of discounts, deals and green options available as well. They offer four fixed rate tariffs, two of which are 12 month plans, whereas the other two are 24 month plans.

As well as fixed plans, Scottish Power also have variable and prepayment tariffs for customers who might not want to lock themselves into a fixed contract. As of now, all of Scottish Power’s fixed tariffs also include 100% renewable electricity.

 

Tariffs Available

Help Beat Cancer Fixed Saver

Plan NameWhat does it offer?
Help Beat Cancer Fixed Saver December 2021This is a two year fixed contract that is available both as single tariffs and dual fuel.
For every month you are on this tariff, Scottish Power will donate £5 per fual per year to Cancer Research UK. So, you can fuel your home and do good at the same time.
You won't face any exit fees if you choose to switch to a different plan before the termination of your contract.

Last modified the August 20, 2020

Online Fixed Saver

Tariff NameWhat does it offer?
Online Fixed SaverThis is a one year fixed contract that does not involve any unwanted exit fees if you choose to switch over to a different plan within 45 days of the end of your contract. However, if you decide to switch before this 'switching period', then you must pay £30 exit fees for each fuel.

Last modified the August 20, 2020

Prepayment Tariff

Tariff NameWhat does it offer?
Prepayment TariffWith a prepayment tariff, you pay for the energy before you use it. When you sign up to this plan, Scottish Power will send you a top-up card which you then have to put money on in order to consume your energy. In order to top up, you simply head to a PayZone, which are typically off-licenses, supermarkets, or post offices.
By choosing this plan, you are signing up to the Standard Variable tariff (below) rates, which are flexible. This means that the price you pay for energy will change based on market price fluctuations.

Last modified the August 20, 2020

Standard Variable

Tariff NameWhat does it offer?
Standard VariableBy choosing this plan, you are subject to any market price fluctuations. In other words, if Scottish Power pay more for their energy one month, they will transfer some of this cost to you and your tariff will subsequently increase.
On the one hand, you may face price increases, but you might also enjoy price drops if market prices also decrease.
On this plan, there is no tariff end date nor exit fee, so you can drop out whenever you wish with no hefty fees.

Last modified the August 20, 2020

Scottish Power Tariff Prices

Electricity

Name of the Plan Tariff value Unit Price

 

 

price/kWh

 

Standing Charge

 

 

price/day

 

1 Year Fixed Price Energy 12 months fixed
16.13 p
19.17 p
2 Years Fixed Price Energy 24 months fixed
17.8 p
24.28 p
Standard Variable Flexible
17.8 p
24.5 p

Gas

Name of the Plan Tariff value Unit Price

 

 

price/kWh

 

Standing Charge

 

 

price/day

 

1 Year Fixed Price Energy 12 months fixed
2.88 p
19.17 p
2 Years Fixed Price Energy 24 months fixed
3.43 p
27.33 p
Standard Variable Flexible
3.42 p
27.34 p

Do Scottish Power have business energy deals?

Asides from domestic tariffs, Scottish Power also have business plans available. In fact, their business tariffs are pretty popular across the UK as they have competitive prices. Every business customer will be assigned a business energy team, including an expert adviser. Scottish Power business tariffs are designed based on company size. For example, smaller companies have the option of two fixed tariffs and one variable rate, whereas if you have a bigger company, you can access some more diverse plans.

What is Scottish Power's best plan?

Scottish Power’s best plan for you depends on your needs, and as your needs are different from anyone else’s, we can’t declare one plan to be objectively ‘better’ than any others. However, there always is a best plan for you personally. While this may come from Scottish Power, it also might not, and our team of experts can advise you on that. You just need to tell them your priorities when it comes to your energy supply.

Do you want a super green plan? A cheap dual fuel tariff? Or even an electric vehicle tariff? Read our switching plan today!

Can I get a smart meter installed with Scottish Power?

You can! You can simply head to their site to request the installation of a smart meter, and a technician will come to your house to fit one. With a smart meter, you’ll be able to keep on top of your energy consumption in real time, allowing you to make smarter and greener choices about your usage.

Scottish Power Boiler Services

Can I get boiler cover with Scottish Power?

Yes – if you sign up for boiler cover with Scottish Power, they will pay for any repairs or damage, making sure that your boiler provides you with constant hot water should you need it.

There are two main types of boiler cover you can request with Scottish Power.

The first is called Boiler Insurance, which will cover the cost of replacing and repairing your boiler.

The second is called Boiler Care, which is also designed for the maintenance of your boiler, as well as replacement and repairs. As with any insurance plans, the more you pay per month results in the less excess you will be faced with.

Boiler Insurance

  • A 12 month fixed plan that will cover the replacement of your boiler, and repairs along the way from registered technicians.
  • For replacing your boiler, they will cover a cost of up to £750.
  • For repairs, they will cover costs of up to £1,500.
  • This insurance plan does not cover the cost of installing or maintaining your boiler.

Boiler and Radiator Insurance

  • This plan is pretty similar to the one before, however it also adds radiators to your cover.
  • They will cover costs of up to £1,500 for repairs and £750 for replacement of boilers.
  • They will also take care of any central heating or radiator repairs that are needed.
  • The initial installation of the boiler is not covered in this plan.

Boiler and Service Care

  • Just as the other plans, this involves covering the costs of up to £750 for replacing your boiler.
  • However, on top of this, they also offer lots of maintenance services. This means that you are eligible for regular check ups and services of your boiler included in the cost of the plan.
  • With this plan, you receive an annual service of your boiler, which is roughly the amount we recommend you get your boiler checked on.
  • This plan, doesn’t cover the costs of the initial installment of the boiler.
  • They also provide a 24 hour service helpline.

Boiler, Radiator and Service Care

  • This plan is very similar to Boiler and Service Care, however it also includes the cover of your central heating as well.
  • Scottish Power will cover up to £750 of the cost of replacing your boiler.
  • They also provide a 24 hour service helpline.
  • On top of the maintenance of your boiler, they will also cover the maintenance of your central heating system and your radiators.
  • This plan does not cover the cost of the initial installment of the boiler.

If you are a Boiler Insurance customer and want to speak to one of Scottish Power’s customer service advisers, you can give this number a ring: 0800 027 7788

If you are a Boiler Care customer and want to speak to an adviser, then you can call this number: 0800 001 5214

If you don’t yet have a boiler, or need some advice about repairs, maintenance, or replacement, you can read our handy guide on all-things-boilers here.

Do Scottish Power have home insurance plans?

You can sign up for a home insurance plan with Scottish Power, who have partnered up with AXA, a home insurance company. These plans will cover the cost of plumbing problems, faulty electric systems, and drainage issues.

What are my options if I have an electric vehicle?

As well as providing the option of Electric Vehicle (EV) charging ports, Scottsh Power also have two EV plans on offer.

For £899, you can purchase an EV charger. This also includes the cost of installation by a registered technician.

Scottish Power Electric Vehicle

Reviews ⭐

What do their customers say?

Scottish Power on average get quite poor reviews from their customers. On TrustPilot, they received a mere 1/5 rating and 96% of customers deem the service to be ‘bad’.

In 2018, Ofgem even had to launch an official investigation into the company as they had such a large number of unresolved complaints. However, reviews of Scottish Power do tend to vary massively depending on the complaint and the rating site.

For this reason, we always recommend doing extensive research into customer experience prior to switching over to a new supplier.

Switch to Scottish Power

How renewable are Scottish Power?

Where do Scottish Power get their energy from?

Scottish Power’s fuel mix is quite far behind some smaller, independent energy suppliers. This is because they still rely quite heavily on fossil fuels. In fact, about 52% of their fuel mix comes from fossil fuels, largely natural gas. Only 30% of their fuel mix comes from renewables.

However, as of this year, you can actually opt for a 100% renewable electricity tariff, so better late than never. This energy is said to come from wind energy, as the company claims to be the largest developer of wind farms across the UK. They have also started investing in solar power.

Do Scottish Power have a renewable energy plan?

As of now, Scottish Power provide 100% green electricity to all of their customers who choose one of their fixed energy plans. Although they are not yet 100% renewable, they have sold their coal power plants and have taken steps to be more renewable and reduce their carbon footprint.
Unlike other suppliers, Scottish Power do not have one green tariff, but instead integrate green power and technology into their existing energy plans.

Contacting Scottish Power

Website

By visiting Scottish Power’s website, you can access your account. This is where you can top up your prepayment meter, contact customer service and submit meter readings. You can also find information about all of their tariffs and other services.

App

The Scottish Power app is free to download for both Apple and Android products. On this app, you can also submit meter readings and contact customer service through your account, however you can also do it on the go! You can also track your energy usage, allowing you to manage your energy and your finances.

Social Media

You can head over to any of Scottish Power’s social media pages to get up-to-date information about the company, their deals and also to lodge complaints and provide feedback. They are usually pretty swift at responding, so check out their Facebook and their Twitter pages.

Address

Scottish Power Customer Services,
320 St Vincent Street,
Glasgow,
G2 5AD

Call us to switch your energy supplier for free!

0330 054 0017

Notice

FAQ

⚡ Do Scottish Power offer dual fuel?

Yes! Scottish Power offer a range of dual fuel tariffs. If you choose to centralise both your gas and electricity in one Scottish Power plan, you are also eligible for discounts, allowing you make savings on your energy than if you opt for single tariffs.

🔁 How can I switch to Scottish Power?

Switching to Scottish Power is fairly quick and easy. You can visit their website and switch over in just a few minutes. Or, you can call up their customer service number to carry out the switch over the phone. Of course, if you want a separate free and completely impartial switching process, our team of experts are happy to help. We can even advise you on the best possible plan for you. Just give us a ring on 0330 054 0010 and we will carry out the whole switch for you. Did we mention it's free? Check out our guide on switching here.

💰 How can I top up my Scottish Power prepaid meter?

When you set up your prepayment plan, Scottish Power will send you your prepayment card. You just need to head to one of many places where you can top up your card. These are called Paypoints, or Payzones, which are located in most corner shops, supermarkets and sometimes post offices. They will have a big sign out the front of the store to let you know if you can top up there, however. Alternatively, you can top up online or via their iOS app.

🤷‍♂️ Is SSE the same as Scottish Power?

Nope. This is a common misconception that people have! Both suppliers are based in Scotland and provide energy to homes across the UK, however they are different. Scottish Gas is also a different supplier of energy. In fact, Scottish Power is the Scots' version of British Gas.

Redactor

Written by eleanor

Updated on 8 Oct, 2020

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