Bristol Energy: are they the right supplier for you?

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This guide will give you more information about Bristol Energy, including how the company started and who owns it, as well as tariff information, prices and contact details. You can also find out what their customers think, which is a great insight into whether switching to Bristol Energy is the right choice for you.

Last update: November 2020

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Bristol energy

Bristol Energy Bristol Energy
Founded 2015
Email [email protected]bristol-energy.co.uk
Phone number 0808 281 2222
Log in www.bristol-energy.co.uk/user/login
Address 100 Temple St, Redcliffe, Bristol BS1 6AG, United Kingdom
Number of customers 76,000

There is a big choice of energy suppliers in the UK, including many smaller providers outside of the Big Six. These suppliers try and offer something a little bit different to the large corporations, and one of the most unique is Bristol Energy.

Who are Bristol Energy?

Bristol Energy is a relatively new supplier started by Bristol City Council, with the aim of providing affordable energy across the UK. All the profits made by the council go back into the local community, so if supporting local projects is for you then this could be a good choice.

The other main selling points of Bristol Energy are its clean fuel mix and focus on providing a good customer service and reasonably priced tariffs. Despite not having the financial backing of some other providers, Bristol Energy is starting to make a name for itself.

Who owns Bristol Energy?

The company was founded in 2015 with around £27 million of public funding and is still owned and run by Bristol City Council. Although it was set up to provide simple and transparent energy pricing for residents of the city, you can actually have your energy provided by Bristol Energy no matter where you live in the UK.

The supplier also receives around €2 million a year in the form of a grant from the European Investment Bank and the European Commission to fund renewable energy. Although the company made losses in the first few years, the continuing support of the council meant it was able to stay afloat and attract more customers.

As well as providing energy for the people of the city and those around the UK, it also creates jobs in the local area. Currently around 180 people are employed by the company in the city

Bristol Energy tariffs

Bristol Energy offers a choice of tariffs for its customers, with gas, electricity and dual fuel mix options available for domestic use, as well as gas and electricity tariffs for businesses. They have a standard variable tariff but also offer three fixed rate tariffs. All of the above offer 100% green and renewable electricity and 15% green gas. Customers can also choose between receiving a digital or hard copy bill.

The table below provides more information about their fixed rate tariffs:

Tariff Tariff details
My Green Plus Tariff 1 Year Fix Fixed rate for one year after which you will be swapped to the standard rate tariff unless you sign up for another fixed rate deal
2 Year Fix Green Tariff Rates are fixed for two years but you are not tied into a contract and can leave at any point during this period without an exit fee
Big Issue Green Tariff Also fixed for two years but lets you donate £30 to one of Bristol’s Energy Projects

Bristol Energy’s standard variable rate tariff is their most expensive costing an average of £1112 a year, around £65 under the Ofgem energy price cap. That means it is towards the more expensive end of the market for the standard tariff. This is not ideal for a company that set up and prides itself on the fact it offers affordable energy to its customers. However, the fixed rate deals are better value and it is not the most expensive provider on the market.

Tariff prices vary according to the region where you live. If you would like to get a personalised quote for their gas and electricity services, go to their website and click here. It will give you their pricing tables based on your own location. You can also call us to identify the best deals out there.

Bristol Energy fuel mix

Bristol Energy is committed to providing green energy. Its aim is to provide 100% renewable energy and they are getting towards that. At the moment they offer 100% green electricity and low carbon gas. In the year from April 2018 to March 2019, Bristol Energy provided 79% of its energy from renewable sources. The remainder comes from natural gas, with small amounts from coal and nuclear power.

Bristol energy fuel mix

Is Bristol Energy any good?

Bristol Energy ranks 9th out of 35 UK energy suppliers which means they are definitely at the right end of the league table. While they are not the cheapest, they do offer a good customer service and their commitment to renewable energy is also a plus point.

Is Bristol Energy cheap?

Bristol Energy prides itself on offering honest, open and affordable energy services. But are they really that cheap? The answer is that it depends. If you are on the standard variable rate then it is just below the Ofgem price cap and even their fixed tariffs are not the cheapest on the market. Yes, there are more expensive providers out there but Bristol can’t compete with the most affordable like Octopus and Bulb.

A family of four living in a three bedroom house would be paying around £1,092 a year if they were with Bristol Energy for gas and electricity. Bulb would cost around £1,077 and Pure Planet around £959. However, you may not be basing your decision on price alone.

Recent price rises have disappointed some customers but Bristol Energy were far from alone in rising their rates over the last year. Bulb raised their prices by 11% in order to keep up with energy wholesale prices.

How many customers does Bristol Energy have?

At the moment, Bristol Energy has around 76,000 customers but is looking to expand this number both across the city and throughout the rest of the UK.

Bristol Energy customer reviews

In a Which? survey, Bristol Energy came 9th in a customer poll of the 35 best energy companies in the UK as voted for by around 9,000 people. It shares this position in the table with Coop Energy, Ovo Energy and Engie.

It achieved an overall customer score of 73%, gaining five stars for bill accuracy, four stars for value for money and customer service and three stars for bill clarity and digital tools.

Customer service was rated as good to excellent, with 86% of all those surveyed giving it these marks.

Overall, customers particularly liked:

  • Face to face service for local customers
  • The good prices
  • Friendly customer services

However, they did not like:

  • A poor selection of digital tools

Does Bristol Energy do smart meters?

At the moment Bristol Energy will supply and install smart meters as part of their service. As of May 2019, they are using the SMETS2. However, they are currently only supplying customers with priority but will look to expand this service in the coming months, hopefully by the end of 2020.

If you are switching to Bristol Energy and currently have a smart meter then you can continue to use it. However, if the current smart meter you have is not secure, then you may not be able to use some of the smart capabilities. You should get in touch with Bristol Energy to find out more about whether or not your existing smart meter will work with their services.

How to contact Bristol Energy?

You can get in touch with Bristol Energy in any of the following ways:

Contact centre Phone number Email address
Customer care 0808 281 2222 (Mon-Fri 8am-6pm) [email protected]
Sales and renewals 0808 189 4072 (Mon-Fri 8am-6pm) [email protected]
Business 0808 168 3888 (Mon-Fri 9am-5pm) [email protected]
General enquiries 0808 281 2222 (Mon-Fri 8am-6pm) [email protected]

You can also get in touch by reaching out on social media channels such as Facebook, Twitter and Instagram.

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FAQs

Who is Bristol Energy?

Bristol Energy is a new supplier started by Bristol City Council to provide affordable energy across the UK. All the profits go back into the local community, so if supporting local projects is for you then this could be a good choice.

Is Bristol Energy any good?

Bristol Energy ranks 9th out of 35 UK energy suppliers. This places them at the right end of the league table. While not the cheapest, they offer a good customer service and their commitment to renewable energy is also popular with customers.

Does Bristol Energy do smart meters?

Bristol Energy will supply and install smart meters, as of May 2019, using the SMETS2. They are currently only supplying customers with priority but will look to expand this service by the end of 2020.

How many customers does Bristol Energy have?

Bristol Energy has around 76,000 customers but is looking to expand this number both across the city and throughout the rest of the UK.

Redactor

Written by eleanor

Updated on 25 Nov, 2020

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