Together Energy customers transferred to British Gas. What are the next steps?
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Quite quickly in 2022, Together Energy has announced that they are unable to continue doing business. Incumbent clients will be automatically switched to British Gas by Ofgem. Together Energy could not withstand the UK energy crisis, unfortunately. The high wholesale prices for gas and electricity have rendered them unable to remain profitable.
Last updated: November 2022
Together Energy clients transferred to British Gas
Following the UK energy crisis, Together Energy regrettably has been forced to stop operating. To assist you navigate this crisis we compiled a guide on what to do if your energy supplier goes bust
On this page, we guide customers of Together Energy on what to do next given that their supplier has stopped. We provide information on British Gas, who will take over their supply. This includes the rates that they will be switched to plus the other British Gas tariffs they could be eligible for. Finally, we will line out the transfer conditions, the handling of the final Entice Energy bills, and how to switch supplier in the future if they are not satisfied with British Gas’ energy supply.
Ukraine war and energy crisis
As you may have heard on the news, the UK energy market crisis is driving up energy costs and putting several energy suppliers out of business. Energy companies are slowly opening up for new clients and therefore, we will start with our switching supplier service as well. Given the developments in the Ukraine conflict, the market might still react again in the coming weeks. To learn more about this and stay updated you can read our page on the UK energy crisis.
| Together Energy |  |
| Founded | 2016 |
| Closed | 2022 |
| support@togetherenergy.co.uk | |
| Phone number | 0141 846 1520 |
| Log in | www.portal.togetherenergy.co.uk/auth/login |
| Address | Erskine House, North Avenue, Clydebank G81 2DR |
| Number of customers | 150,000 |
Next steps for customers
There are certain actions that they can undertake to minimize risks at the moment. In this article, we touch opon how Together Energy was pushed out of business as well as what steps to take.
Together Energy has gone bust: What should customers do?
At the moment the best thing to do is to wait until British Gas contact you. They will give the rates that you will be subjected. You can also discuss potential other options that they might have for you.
I’m a Together Energy customer: Will my energy supply be interrupted?
No, the UK energy market is regulated in such a way that your home will not be cut off from the network. Ofgem automatically transfers all customers of a bust supplier to a replacement supplier, which for Together Energy will be British Gas.
What happened to Together Energy?
Together Energy was unable to continue operations due to the huge costs of wholesale energy in the UK. The Energy price cap limited the prices they could charge and therefore Together Energy wereincurring losses on every consumer. They officially were unable to continue with this trend on the 1st of January, 2021.
Should I continue to pay Together Energy?
If you get any bills from Together Energy, you should still pay them. Together Energy will still be responsible for your energy until the switching procedure to British Gas has been finished. British Gas will then provide guidelines regarding debts and credit at the previous supplier.
I had credit on my Together Energy account. Will I be refunded?
British Gas will handle credit outstanding with Together Energy. This often comes down to them taking on all the outstanding credit and debt of the company.
I was in debt with Together Energy. Should I pay it?
British Gas will cooperate with Together energy on the debt outstanding. Probably they will take on existing debt at Together Energy and pay the money to them. If this happens your debt will remain the same but you would have to repay British Gas rather than Together Energy
Will my bills go up at British Gas?
Unfortunately, the answer to this question is likely to be yes. Energy companies feel the consequences of the energy crisis, and since the Energy Price Cap has risen substantially, energy tariffs will increase significantly. Also, in the case of a supplier going bust, Ofgem will settle you on a deemed contract with the new supplier. For these type of contracts clients do not have a choice in what plan they will be part of. However, you might be able to discuss other options with British Gas directly.
Will I be able to keep the same contract?
No you will be set on a deemed contract at British Gas. British Gas will be in touch when procedure is completed, they will inform you with the specifics of your new deal.
When will British Gas contact me?
It is unknown when they will specifically contact you. But prepare to wait for at least a few weeks. If it has been longer than that and you still have not heard anything., we advise you to reach out to British Gas´ customer service to make sure everything went alright.
British Gas tariffs
Being the largest supplier of energy, British gas offers a wide range of plans and tariffs.
British Gas average annual total tariff costs
Here break down the average annual total costs of each of British Gas’s most popular tariffs. These costs are assuming the household has a standard meter and are listed as dual fuel bundles, but each gas and electricity tariff is available for individual purchase as well!
Below you can find the cost information associated with these tariffs.
| Plan name | Tariff type | Is the tariff live? | Average electricity annual cost (£/year) | Average gas annual cost (£/year) | Average total annual cost (£/year) | Exit fees (£/fuel) | Green tariff** |
|---|---|---|---|---|---|---|---|
| Standard Variable | ❌ | £ 1,274.92* | £ 1,481.07* | £ 2,755.99* | £ 75.00 | ✖️ | |
| / | Fixed - 12 months | ❌ | £ 1,274.92* | £ 1,481.07* | £ 2,755.99* | £ 75.00 | ✖️ |
| / | Fixed - 24 months | ❌ | £ 1,087.49* | £ 1,481.07* | £ 2,568.56* | £ 75.00 | ✖️ |
| / | Green - Fixed 12 | ❌ | £ 1,298.93* | £ 1,505.09* | £ 2,804.02* | £ 75.00 | ✔️ |
| / | Green - Fixed 24 | ❌ | £ 1,298.93* | £ 1,505.09* | £ 2,804.02* | £ 75.00 | ✔️ |
| / | Prepayment Variable | ❌ | £ 1,298.93* | £ 1,505.09* | £ 2,804.02* | £ 75.00 | ✖️ |
* Prices displayed are national averages
* Based on Ofgem’s TDCV (2,900.00 kWh of ⚡ and 12,000.00 kWh of 🔥 per year).
** A tariff is green if for each kWh consumed a kWh of renewable energy is injected in the grid.
Rates are inclusive of VAT at 5%.
British Gas Variable Rate Tariffs
British Gas currently offers only one variable rate tariff, which happens to be their standard variable rate tariff. What this means, as mentioned above, is that the rate prices of this tariff can increase or decrease on a near-daily basis to match the ongoing costs of energy within the UK. While there is less stability with this variable rate tariff because prices can increase or decrease often, it does have no contract or exit fees, so customers are free to switch their tariff plan whenever they wish without any penalty.
The costs associated with this tariff can be seen here:
| Plan name | Tariff type | Type of fuel | Is the tariff live? | Standing charge (p/day) | Unit rate cost (p/kWh) | Average total annual cost (£/year) | Exit cost (£/fuel) | Green tariff** |
|---|---|---|---|---|---|---|---|---|
| Standard Variable | Electricity | ❌ | 42.01 p* | 38.67 p* | £ 1,274.92* | £ 75.00 | ✖️ | |
| / | Standard Variable | Gas | ❌ | 31.85 p* | 11.37 p* | £ 1,481.07* | £ 75.00 | ✖️ |
* Prices displayed are national averages
* Based on Ofgem’s TDCV (2,900.00 kWh of ⚡ and 12,000.00 kWh of 🔥 per year).
** A tariff is green if for each kWh consumed a kWh of renewable energy is injected in the grid.
Rates are inclusive of VAT at 5%.
British Gas Fixed Rate Tariffs
British Gas currently offers 4 separate fixed rate tariff plans that are each different in unique ways in order to meet the needs of as many different types of customers as possible.
The pricing on these tariffs can be seen here:
| Plan name | Tariff type | Type of fuel | Is the tariff live? | Standing charge (p/day) | Unit rate cost (p/kWh) | Average total annual cost (£/year) | Exit cost (£/fuel) | Green tariff** |
|---|---|---|---|---|---|---|---|---|
| / | Fixed - 12 months | Electricity | ❌ | 42.01 p* | 38.67 p* | £ 1,274.92* | £ 75.00 | ✖️ |
| / | Fixed - 24 months | Electricity | ❌ | 42.01 p* | 32.21 p* | £ 1,087.49* | £ 75.00 | ✖️ |
| / | Green - Fixed 12 | Electricity | ❌ | 48.59 p* | 38.67 p* | £ 1,298.93* | £ 75.00 | ✔️ |
| / | Green - Fixed 24 | Electricity | ❌ | 48.59 p* | 38.67 p* | £ 1,298.93* | £ 75.00 | ✔️ |
| / | Fixed - 12 months | Gas | ❌ | 31.85 p* | 11.37 p* | £ 1,481.07* | £ 75.00 | ✖️ |
| / | Fixed - 24 months | Gas | ❌ | 31.85 p* | 11.37 p* | £ 1,481.07* | £ 75.00 | ✖️ |
| / | Green - Fixed 12 | Gas | ❌ | 38.42 p* | 11.37 p* | £ 1,505.09* | £ 75.00 | ✔️ |
| / | Green - Fixed 24 | Gas | ❌ | 38.42 p* | 11.37 p* | £ 1,505.09* | £ 75.00 | ✔️ |
* Prices displayed are national averages
* Based on Ofgem’s TDCV (2,900.00 kWh of ⚡ and 12,000.00 kWh of 🔥 per year).
** A tariff is green if for each kWh consumed a kWh of renewable energy is injected in the grid.
Rates are inclusive of VAT at 5%.
British Gas Prepaid Tariffs
In addition to their variable and fixed rate tariff plans, British Gas also offers a prepaid tariff plan that allows you to ¨top-up¨ your meter with as much energy as you would like to pay. The unit rates for this tariff plan, much like the variable rate tariff, are not locked and as a result the costs of this tariff may increase or decrease to reflect the costs of energy in the UK going up or down.
Costs associated with this tariff plan can be seen here:
| Plan name | Tariff type | Type of fuel | Is the tariff live? | Standing charge (p/day) | Unit rate cost (p/kWh) | Average total annual cost (£/year) | Exit cost (£/fuel) | Green tariff** |
|---|---|---|---|---|---|---|---|---|
| / | Prepayment Variable | Electricity | ❌ | 48.59 p* | 38.67 p* | £ 1,298.93* | £ 75.00 | ✖️ |
| / | Prepayment Variable | Gas | ❌ | 38.42 p* | 11.37 p* | £ 1,505.09* | £ 75.00 | ✖️ |
* Prices displayed are national averages
* Based on Ofgem’s TDCV (2,900.00 kWh of ⚡ and 12,000.00 kWh of 🔥 per year).
** A tariff is green if for each kWh consumed a kWh of renewable energy is injected in the grid.
Rates are inclusive of VAT at 5%.
British Gas Economy 7 Tariffs
Also referred to as double electricity by some, British Gas offers several E7 tariff plans to accommodate customers that have economy 7 meters in their homes.
As mentioned previously, these tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.
Pricing on these tariffs can be seen here:
| Plan name | Tariff type | Type of fuel | Is the tariff live? | Standing charge (p/day) | Day Rate (p/kWh)* | Night Rate (p/kWh)p* | Average total annual cost (£/year) | Exit cost (£/fuel) | Green tariff** |
|---|---|---|---|---|---|---|---|---|---|
| / | Economy 7 - Standard Variable | Economy 7 | ❌ | 27.48 p* | 22.42 p* | 13.28 p* | £ 639.30* | £ 0.00 | ✖️ |
| / | Economy 7 - Fixed 12 months | Economy 7 | ❌ | 30.78 p* | 24.05 p* | 12.41 p* | £ 668.02* | £ 40.00 | ✖️ |
| / | Economy 7 - Fixed 24 months | Economy 7 | ❌ | 32.96 p* | 37.52 p* | 17.65 p* | £ 966.40* | £ 50.00 | ✖️ |
| / | Economy 7 - Green fixed 12 | Economy 7 | ❌ | 33.00 p* | 37.52 p* | 17.65 p* | £ 966.55* | £ 50.00 | ✔️ | / | Economy 7 - Green fixed 24 | Economy 7 | ❌ | 37.89 p* | 37.52 p* | 17.65 p* | £ 984.41* | £ 50.00 | ✔️ |
| / | Economy 7 - Prepayment | Economy 7 | ❌ | 37.89 p* | 37.52 p* | 17.65 p* | £ 984.41* | £ 50.00 | ✖️ |
* Prices displayed are national averages
* Based on Ofgem’s TDCV (2,900.00 kWh of ⚡ and 12,000.00 kWh of 🔥 per year).
* Assuming the average Economy 7 tariff user consumes around 58% of his energy on peak and 42% off peak.
** A tariff is green if for each kWh consumed a kWh of renewable energy is injected in the grid.
Fixed Rate and Economy 7 rates
British Gas also offers several options for fixed rates, prepayment rates and also Economy 7 rates. You can find an overview here to see fixed rates, prepayment energy rates and economy 7 rates of British gas.
Can I switch suppliers right now?
You are always free to switch suppliers. However, the current circumstances in the energy market do not make it the best time to switch. The chances of finding lower rates are slim.
Do I have to stay with British Gas?
You do not have to stay, however, ever-rising gas and electricity prices make switching less attractive. It would be difficult to find a deal that will save money. Also British Gas is one of the more stable suppliers at the moment, you can be pretty sure that they will remain in business for the foreseeable future.
What happens if I was in the process of switching suppliers when Together Energy went bust?
It should not influence your switching process. Everything should be handled automatically normally.
Who were Together Energy?
There is a plethora of energy suppliers in the UK. Apart from the Big Six, there are also numerous smaller providers. These suppliers try and offer something a little bit different to the large corporations, and one of the companies that tried to do that was Together Energy.
How were they founded
Together Energy was a relatively new supplier, founded in 2016.The company claims that it is working hard to make energy more affordable, fair and sustainable and says that it believes fuel poverty should be a thing of the past.
They also focused on providing excelelnt presonalized good customer service. Their employees were not trained with scripts but prepared to solve individual cases with an empathetic mindset. Despite not having the financial backing of some other providers, Together Energy was starting to make a name for itself.
Who owned Together Energy?
The company was founded in 2016 and was run by CEO Paul Richards.
The company was on the right track of growing its business, but could not avert their closure following the 2021 energy crisis.
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Together Energy was especially focused on providing employment for those who needed it the most. They claimed that 90 percent of their employees were from the poorest 10 pernt postcodes in Scotland.
What types of tariffs did Together Energy offer?
Together Energy offered a total of nine dual fuel tariff packages, each of which could have been separated to purchased as a single fuel tariff if desired. Of their nine tariff packages, Together Energy offers 2 variable rate tariffs and 7 fixed rate tariffs.
Their fixed rate tariffs were designed to lock down a specific rate to customers for extended periods of time ranging from 12 month contracts all the way up to 36 month contracts. They did this to ensure that customers’ rates did not go up or down even when the cost of energy throughout the UK rose or fell. This means that even if gas and electricity would have gotten more expensive, your rate would not have changed.
Together Energy also offered two variable rate energy tariffs, these tariff plans came with no contract and no exit fee, so customers were free to leave or switch to another tariff plan whenever they wanted. However, because the rates were not agreed upon with a contract they would go up and down to mirror the cost of energy in the UK rising or falling.
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FAQ
Should I switch supplier now?
It will be very difficult at the moment to find lower rates at different suppliers so we do not recommend switching for now.
I was in the process of switching from Together Energy, what will happen?
Your old and new supplier will still take care of your switch. There is no need to do anything for now.
Will my rate go up at British Gas?
Most companies face the consequences of the energy crisis, therefore, it is likely that tariffs will rise. This will probably also the case for British Gas their rates so you will pay more when transferred.
Should I do anything now that Together Energy has gone bust?
We advise you to wait for British Gas to contact you. You can talk about the options that are available with them.
Updated on 29 Jan, 2024
Alexander Striano
Consumer Energy Expert
Alex joined the papernest team as a SEO Project Manager Assistant for Broadband Plans. He has developed a real expertise on connectivity topics and works on delivering the best possible content to help you navigate your broadband in and outside your home.
Alex joined the papernest team as a SEO Project Manager Assistant for Broadband Plans. He has developed a real expertise on connectivity topics and works on delivering the best possible content to help you navigate your broadband in and outside your home.
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