Ecotricity in 2022: Prices, Reviews and Contact Details

Ecotricity
Founded	1996
Client Email	home@ecotricity.co.uk
Client Number	0345 555 7 100
Log in	You can log in to your Ecotricity account here
Number of clients	200,000

Who are Ecotricity?

Founded in 1996, Ecotricity is a small UK-based energy provider that has a strong focus on green electricity and environmentally friendly solutions. Back in the mid-nineties when Ecotricity first began offering green energy, they were the very first company in the world to do so. Their commitment to renewable energy helped to kick-start the green electricity movement and encouraged other providers to step up and invest in sustainable energy sources.

At the time Ecotricity was founded, conventional energy production was responsible for a significant 30% of Britain’s carbon emissions. This was the biggest single source of emissions in the country and so one of the most important environmental issues that needed to be addressed.

In 2013, the company began offering 100% renewable electricity tariffs to all its customers. Today, Ecotricity manages to produce around a fifth of the energy it supplies itself. This is very uncommon among energy providers, most of whom buy their electricity from third-party generators.

Ecotricity now claims to offer vegan energy. This means that no animals or animal by-products form part of their energy generation process.

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Ecotricity Tariffs

Even if you’re committed to making your home a more environmentally friendly place, cost is always going to be a consideration when choosing your energy provider. At the moment Ecotricity offers one tariff for gas, one for electricity and a Fully Charged Bundle. They also offer Pay As You Go energy. This is also known as a prepayment tariff.

The tables below compare the benefits of the various options available.

Below you can find the cost information associated with these tariffs.

E Energy Variable Rate Tariffs

E Energy currently offers one variable tariff. These tariffs can change based on the market prices but allow for flexible movement between plans as well.

The costs associated with this tariff can be seen here:

E Energy Prepaid Tariffs

E Energy also has prepayment tariffs. For these tariffs, instead of paying after your consumption, you top up your meter which will then slowly go down the more you consume.

Costs associated with this tariff plan can be seen here:

E Energy Economy 7 Tariffs

E Energy provides the opportunity for economy 7 deals as well for those with an economy 7 meter.

As mentioned previously, these tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:

The exact amount you’ll pay for your gas and electricity will depend on your location. This means you’ll need to put your postcode into the Ecotricity quote tool to learn how much a switch to green energy will cost. If you opt to get both your gas and electricity from Ecotricity, the provider will give you a £15 discount on your annual energy bill.

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Ecotricity fuel mix

A lot of the customers switching to Ecotricity will be doing so in order to reduce their carbon footprint and support environmentally friendly energy generation. This means the company’s fuel mix is even more important than usual.

The table below shows the Ecotricity fuel mix

Of the green electricity supplied by Ecotricity, 15-20% is generated by the manufacturer. The rest is sourced from other ethical and trusted green energy providers.

Most of the green energy that Ecotricity provides comes from offshore wind. This is closely followed by onshore wind generation. The company also gets a small proportion of its energy from solar and hydro power.

• Offshore wind – 55.82%
• Onshore wind – 41.60%
• Hydro power – 2.07%
• Solar – 0.51%

Ecotricity sets aside some of the green energy it produces for the Electric Highway, the company’s network of electric vehicle charging points. If you sign up for the Ecotricity Fully Charged Bundle, you’ll get a discount when charging your vehicle at one of these locations.

Carbon neutral gas

As well as green electricity, Ecotricity also offers carbon neutral gas. If you sign up for a dual fuel deal, or choose the company for your gas supply, you’ll benefit from this environmentally friendly fuel source.

Currently, only a small proportion of the gas Ecotricity supplies comes from green sources. However, the company is working to grow the percentage of green gas it offers. This green gas comes from biogas mills. Grass and other organic waste is put into the mill and left to decompose. The gas released during the decomposition process is harvested and turned into natural biogas.
Until Ecotricity is able to offer 100% green gas, it will offset the residual carbon emissions generated by its gas supply by investing in carbon reduction schemes. Ecotricity is currently investing in carbon reduction projects in India, Chile and Bhutan. This is partly why Ecotricity is more expensive than some other energy providers.

Is Ecotricity any good?

Ecotricity is one of the most established green energy providers in the UK. Over the years, a lot of customers have switched to the company in order to help lower their carbon footprint and support environmentally friendly electricity projects.

While not the cheapest energy supplier on the market, they are arguably the greenest. So if eco-credentials are important to you, the company may well be the best option. Ecotricity also claims to place a strong focus on customer service, so you should find it easy to communicate with the company and resolve any issues that might crop up.

Their simple tariffs make Ecotricity pricing fairly easy to understand. The tariffs it offers are all variable, this means that the cost of your fuel will go down when wholesale prices drop. However, if wholesale prices go up, you could find yourself paying more for your energy.

Ecotricity has a number of digital tools available to its customers. You can view and pay your bill by logging into the client area on the Ecotricity website and you can also use this area to update meter readings and check your account information. Ecotricity also has an app, allowing you to manage your account on the go.

Ecotricity tries to keep its bills simple and easy to understand. As long as meter readings are kept up to date, bill accuracy seems to be fairly good. The majority of Ecotricity customers seem to feel like their bills are clear and easy to keep track of.

Ecotricity, like every energy company, has its own range of pros and cons. Weighing these up will help you to decide if the provider is right for you.
Pros:

• 100% green electricity
• Carbon offset gas
• Investment in environmentally friendly projects
• Discounts when using the Electric Highway

Cons:

• Not the cheapest energy supplier on the market
• Limited choice of tariffs
• Some customers have reported difficulties switching away from Ecotricity

Ecotricity customer reviews

Reading recent customer reviews is always a good way to gauge the level of service an energy company offers. Impartial online reviews for Ecotricity include:

1. “Green energy is always good value when all profits are being reinvested into the sector.”
2. “The bill is always written in clear, plain English and has diagrams.”
3. “I’ve been with Ecotricity for many years. They provide me with electricity from renewable sources, they match my local electricity provider prices and they invest most of their profits in new green energy resources.”
4. “Started off very competitive, then the monthly bill kept on going up and up!!! Just before I left was paying more than double a month for Ecotricity, than my last supplier.”

Always make sure you take a look at the most recent reviews available before switching to a new energy provider.

Read more about electricity suppliers:

• Bulb
• Scottish Power
• Together Energy
• MoneyPlus Energy

FAQ

How to contact Ecotricity?

The two easiest ways to get in touch with Ecotricity are phone and email. You can email the company at home@ecotricity.co.uk or give them a call on 0345 555 7 100. Alternatively, you could try to contact the company via one of their social media profiles.

How many customers does Ecotricity have?

At the moment Ecotricity has around 200,000 customers across the UK. The company provides energy to both business and domestic customers and also runs a network of electric vehicle recharging stations.

Is Ecotricity cheap?

Ecotricity definitely isn’t the cheapest energy provider on the market. It isn’t even the cheapest of the green energy providers. However, it is one of the very few companies that offers green gas and that offsets its conventional gas usage through environmental development. It’s also the only energy provider officially approved by The Vegan Society. These green credentials make the company a popular choice for people looking to reduce their impact on the environment.

Who owns Ecotricity?

Ecotricity is an independent energy company based in Stroud, Gloucestershire. The company was founded by Dale Vince in 1996 and is still owned by Vince today.