COOP Energy: Plans, Contacts & Reviews in 2022

As with all Co-op projects, the company is owned by its members who all get a say in how it is run. This used to include a say in where it got its energy from. However, since joining Octopus, this is now a decision made elsewhere. But all energy comes from 100% renewable sources which is in line with previous Co-op members’ decisions.

Below you can find the cost information associated with these tariffs.

Coop Warehouse Variable Rate Tariffs

Coop has one variable tariff available. Variable tariffs fluctuate along market movements but allow customers flexibility in changing.

The costs associated with this tariff can be seen here:

Coop Fixed Rate Tariffs

Coop has 2 fixed rate tariff plans, a green plan and a normal plan.

The pricing on these tariffs can be seen here:

Coop Economy 7 Tariffs

Coop also has Economy 7 plans for people with an Economy 7 Meter.

As mentioned previously, these tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:

Is Co-op Energy any good?

The best way to find out if they are any good is to look at online reviews and ratings sites. The last set of results for Co-op Energy on Which? rated them as 9th out of a total of 35 energy companies in a customer survey. It gained decent ratings across the board, with bill accuracy being very impressive.

In total, they achieved a 73% for customer score, getting five star ratings for bill accuracy and four stars for complaints handling, value for money, bill clarity and customer service. The rating for digital tools was three stars.

This was an improvement on the previous years when it had finished lower down the table. They answered calls in just one minute and 23 seconds on average, making it one of the best performers in this category.

On Trustpilot, Co-op energy scored 4.5 out of five, with more than 3,000 ratings. More than half of customers said they were excellent.

However, as their customers are now supplied by Octopus Energy, it is also a good idea to look at how it performs on the same sites. The good news for Co-op Energy customers is that Octopus Energy came out on top in the survey of 35 energy companies with an overall score of 83%. It rated five stars for customer service, complaint handling and bill accuracy.

Octopus Energy also scored 4.8 out of five on Trustpilot from more than 36,000 reviews.

What is their customer service like?

If you want to get in touch with Co-op Energy electronically then there is someone to answer your questions seven days a week. You can send an email to coop@octopus.energy but there is currently no chat function on the website.
 

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Co-op Energy receives just 13.2 complaints per 10,000 customers, which again compares well to most other major suppliers in the UK.

Are they responsive?

In a Which? Investigation Co-op Energy was found to be very responsive. It took them just one minute and 23 seconds to answer their phone on average, which was even quicker than their supply partner Octopus which took just over two minutes. When you consider that Bulb Energy takes around 19 minutes and Scottish Power 21 minutes, then waiting a minute on hold is not too bad. However, it is not as good as So Energy which took just 34 seconds on average to answer the phone.

Customers were less impressed with Co-op Energy’s digital tools, which only gained them a three star rating. However, only four energy companies of the 35 surveyed got four stars and none got five.

The survey also found that customers considered the service they received and the way Co-op Energy dealt with complaints was also good. They also achieved five stars for the accuracy of their bills.

Does Co-op Energy use smart meters?

They offer smart meters, including for customers who are on prepayment accounts. However, customers who switch from other energy companies may find that their smart meter loses some of its functionality. You can continue to use the smart meter but you might have to give meter readings manually.

If your smart meter was installed by Co-op before they joined with Octopus Energy, then they will continue to work as intended.

How many customers does Co-op Energy have?

Co-op Energy has about 300,000 customers, all of whom now have their energy supplied by Octopus Energy. That means they are part of the nearly 1.5 million customers across the UK who are supplied by Octopus.

Where does Co-op Energy get its electricity from?

Co-op Energy and its partner Octopus Energy get 100% of their energy from renewable sources. That means none comes from fuels such as coal. Instead it all comes wind, solar, biomass and other 100% renewable sources. The gas they supply you with is fully carbon offset.

They are also committed to community energy. In fact, they have the UK’s only tariff powered by 100% community generated electricity. By choosing this tariff it means you will be supporting local communities across the UK, and they guarantee to pay their generators a fair price.

How much does community energy cost?

Community energy means they aim to get their energy from local suppliers, with a fair price being paid at all times. That means profits can be reinvested into more local initiatives to make communities more sustainable and less dependent on exterior power sources.

Generating power is one of the UK’s biggest polluters, so by supporting community power you can help to fund green energy projects around the country. As well as getting green energy, you also get award-winning customer service that aims to be simple and transparent. It all costs just a few extra pounds a month, which is a reasonable amount for green and sustainable energy produced in your community.

Is Co-op Energy cheap?

Co-op Energy aims to offer great value for their customers. As such, their fixed rate tariff offers energy comparable to the other big providers in the UK. However, working with Octopus Energy, they are also trying to provide community energy. This tariff is slightly more expensive as the energy comes from local sources.

Co-op Energy is committed to paying good rates to local producers which means some of the costs are transferred to the customers who choose this tariff. They will be paying around £82 a year on average.

However, customers on the fixed rate and flexible tariffs will be paying slightly less per month, at around £79 to £80 for the average UK home.

Customers seem to consider it good value for money with 81% of respondents to a Which? Survey saying they were either ‘good’ or ‘excellent’.

What are the Co-op Energy payment options?

Co-op Energy’s preferred method of payment is direct debit, although they currently offer no discount for this way of paying. If you choose to pay by direct debit then the payment will be taken monthly.

You can also pay in any of the following ways:

1. Bank transfer
2. Cheque
3. Credit card
4. Debit card
5. Paypoint retailers

Prepayment accounts are also available with Co-op Energy.

How do I contact Co-op Energy?

There are several ways you can get in touch with Co-op Energy:

Office hours are Monday to Thursday, 9am to 5pm, Friday, 9am to 4pm. It is closed at weekends

Where is Co-op Energy based?

Co-op Energy is based in Warwick although they also have an office in London at 33 Holborn, London, EC1N 2 HT.

What happened to Co-op Energy?

Nothing has really happened to Co-op Energy. In August 2019, its 300,000 customers joined over a million others in being supplied by Octopus Energy. Co-op Energy joined with Octopus in order to keep being able to provide great value and 100% renewable energy to its customers.

Co-op Energy is still responsible for finding new customers and you can still switch to join one of its three available tariffs. If you would like help switching to Co-op Energy, then we can help.

Is it easy to switch to Co-op Energy?

Switching has never been easier. There are no engineer visits, no disruption to your supply and no exit fees at any time.

Read more articles about energy suppliers in the UK:

• MoneyPlus Energy
• British Gas
• Scottish Power
• SSE

FAQ

Is Coop Energy any good?

Coop Energy rated 9th out of a total of 35 energy companies in a customer survey by Which?. It gained decent ratings across the board, getting five stars bill accuracy. In total, Coop Energy scored 73%, with four stars for complaints handling, value for money, bill clarity and customer service. The rating for digital tools was three stars.

According to Trustpilot, Coop Energy scored 4.5 out of five, with more than 3000 ratings. More than half of customers said they were excellent.

Is Coop Energy cheap?

While not the cheapest tariffs on the market, it is also not the most expensive. In addition, you have to remember that Coop Energy provides 100% renewable electricity from sustainable sources and any gas they provide is carbon offset.

They are also investing in community energy projects. For a small extra fee each month, you get energy that has been provided by one of 80 community energy projects around the UK. This is local, sustainable energy produced in the right way.

☎️ How do I contact Coop Energy?

There are a number of ways you can get in touch. You can send an email to coop@octopus.energy but there is currently no chat function on the website. You can also call Monday to Friday on 0808 164 1088, although this number is closed at the weekend.

⭐ What is Coop Energy’s customer service like?

The Coop Energy customer service is good. Their energy is also supplied by Octopus Energy, the highest rated energy company in the UK according to a the Which? survey. That means you get great value, sustainable energy provided by one of the best in the business. Coop Energy answers its phones within two minutes on average and receives fewer complaints than most other large energy providers in the UK.