Bulb Contact Details 2022: How do I get in touch?

Bulb Contact online platforms

Bulb have a presence on several social media platforms including Facebook, Twitter and Instagram. These online presences are predominantly used by customers who want to refer friends, family or colleagues, and earn up to £50 both for themselves and the people they refer. However, you can also direct questions and concerns to Bulb via Direct Message. However, this is the best mode of contact for non-urgent enquiries.

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General Enquiries

If you have an enquiry to which you need a fast response, there are a number of ways in which you can make general enquiries to Bulb. You can contact them over the phone on 0300 303 0635. An independent consumer survey in March 2020 revealed that Bulb takes an average of 9 minutes and 56 seconds to answer phone calls. Alternatively, you can use the Live Chat function on their website. A live chat popup will appear in the bottom right hand corner. Response times are similar with an average of 9 minutes and 29 seconds. Lines are open between 9am and 5pm Monday to Friday.

Business Energy Management

Bulb also provides dedicated support to its Business Energy customers with unlimited support within business hours. Business customers use the same contact number as domestic energy customers, 0300 303 0635.

Complaints

If you have a complaint about Bulb, their complaints page gives detailed information about their complaints procedure. There are several ways in which you can make a complaint.

• You can call the customer service number on 0300 303 0635.
• You can email complaints@bulb.co.uk
• Or you can send your complaint in writing to Bulb, 155 Bishopsgate, London, EC2M 3TQ.

Upon receipt of your complaint, Bulb promise to do everything they can to resolve it within 5 working days. If they are unable to resolve your complaint within 8 weeks, you can refer the matter to the Energy Ombudsman.

Emergency help

If you have a power outage or similar emergency, Bulb has a dedicated emergency support page where you can fill out a contact form. Bulb promises to call you back within an hour. You can also email emergency@bulb.co.uk or call the usual number on 0300 30 30 635.

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Call us today on 0330 818 6223 to find out more.

We’re available from 8.30 am to 5.30 pm.

Read More:

• Bulb reviews
• Bulb tariffs

FAQ

What Contact online platforms does Bulb have?

Bulb have a presence on several social media platforms including Facebook, Twitter and Instagram. These online presences are predominantly used by customers who want to refer friends, family or colleagues, and earn up to £50 both for themselves and the people they refer.

How can I contact Bulb if I have any complaints?

If you have a complaint about Bulb, their complaints page gives detailed information about their complaints procedure. There are several ways in which you can make a complaint.

How can I contact Bulb if I have any General Enquiries

If you have an enquiry to which you need a fast response, there are a number of ways in which you can make general enquiries to Bulb. You can contact them over the phone on 0300 303 0635.