British Gas: Contact Numbers, Social Media and More
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British Gas is the UK’s largest and oldest gas and electricity supplier. Providing energy to approximately 11 million UK households, British Gas has secured its name as one of the “Big Six” energy suppliers in the country.
If you’re looking to get a hold of this energy supplier, we have you covered. The quickest way to get a hold of British Gas is through their general number (0333 202 9804) or their live chat.
Last update: November 2022
If you’re looking for other ways to reach British Gas, read on. This article will detail all of British Gas’ contact numbers, social media handles, email addresses and more.
Existing customers: How do I contact British Gas?
If you’re trying to get in touch with British Gas for reasons related to energy, you can give them a call at 0330 100 0056. Their team members are available to chat from 9 am to 5 pm on weekdays.
For home services, you can contact British Gas at 0333 009 5784. Like the British gas contact number for energy, this line is available from 9 am to 5 pm on weekdays.
If you’re struggling to contact British Gas during their opening times, you can always manage your domestic service through their online platform. In the My Account area of the British Gas online gateway, you’ll be able to monitor your energy consumption, submit meter readings and more.
How do I file a complaint with British Gas?
If you’re unhappy with your service for any reason, you can file a complaint to British Gas in a number of ways:
- File an online complaint form.
- Call their phone number at 0330 100 0056.
- Post a complaint letter to their UK address at:
Complaints Management Team
PO Box 226
Rotherham
S98 1PB
How do I file a complaint with British Gas HomeCare?
If you’re looking to file a complaint with British Gas Home Services, you can reach this department at 0333 009 5784. This includes complaints about boiler services, home insurance, electrical appliance covers and more. This phone number is available 24 hours a day, 7 days a week.
Alternatively, you can post a complaint to British Gas Home Services at:
Complaints Management Team
Services Customer Relations
PO Box 699
Winchester
SO23 5AR
⚠️ What is British Gas' emergency number?
If you find yourself in an emergency, you can reach British Gas at 0800 111 999. For electricity-related emergencies, just dial 105. It’s worth noting that both of these lines are open 24 hours a day, seven days a week, and are entirely free of charge.
New customers: How do I contact British Gas?
If you’re seeking out more information on British Gas’ energy deals, you can give them a call at 0330 100 0056 and choose Option 3.
Alternatively, you can browse the British Gas website, where you’ll find plenty of information about signing up for British Gas.
Remember that, for a quote, you’ll need to provide your postcode, address, and preferred payment method.
Business customers: How do I contact British Gas?
If you currently use British Gas Business or your commercial property is supplied through British Gas, you can contact British Gas at 0330 037 2006. This line is available Monday through Friday from 8 am to 6 pm.
If you’re an existing business customer, you can also access your account through the British Gas online portal. This is handy if you’re looking to submit meter readings or manage your energy bills.
If you’re looking to switch to British Gas Business, call 0333 414 5188 for a quote. This line is open from 8 am to 6 pm, Monday to Friday.
How else can I contact British Gas?
There are plenty of other ways to contact British Gas: through their social media platforms, their live chat or their smartphone app, for instance.
For the fastest response, we’d recommend trying British Gas online chat. Here, you’ll be able to speak to a British Gas live agent in real-time.
Where is British gas live chat?
British Gas’ live chat will automatically pop up when you enter their website. The British Gas online chat lets you speak to a representative in real-time. All you have to do is select the category your query falls into (i.e. bills and payments, moving homes, etc), and then click the live chat option. After this, you’ll be connected to a live British Gas customer service agent.
How long is the waiting time for British Gas live chat?
Usually, the British Gas online chat is the quickest way to get a hold of the British Gas customer service team. The live chat usually has a response time of under 3 minutes, while emails could take between 2-3 days to be handled.
If an agent isn’t immediately available on the chat, click the refresh button until this changes.
What is British Gas’ social media?
British Gas has a social media presence on Twitter, Facebook and YouTube at @britishgas. To chat with a British Gas team member, you can either tweet them or message their Facebook account. Alternatively, you can watch videos about the energy supplier through their YouTube channel.
If you’re experiencing troubles with your British Gas account, you can direct message the company via Twitter through their customer service handle: @britishgashelp.
What is the British Gas app?
British Gas has developed a smartphone app that can be used to:
- Manage your bills,
- Book maintenance/repair appointments
- Submit meter readings.
Through the app, you can also chat with a British Gas adviser for help!
The app is available for iOS, Android and Huawei devices. Just as a heads up, though, the app receives pretty low ratings (approximately 2.5/5 stars) on all of these devices.
How to make a payment with British Gas?
British Gas provides guidance on how to make their payment through this help and support page. The site will guide you through the payment process depending on your method of payment.
What payment methods does British Gas offer?
The supplier offers multiples forms of payment:
- British Gas Pay-As-You-Go: You pay for your energy by topping up your meter using a card.
- British Gas Direct Debit: Provide your bank account number and sort code, as well as your preferred payment date. After set up, the payment will be taken out for you automatically.
- British Gas Energy Payment Card: You’ll make regular payments throughout the year based on an estimation of your annual energy consumption.
- British Gas Regular Bills: You’ll be sent an energy bill every month or quarter.
FAQ
📞 What is British Gas free phone number?
Any British Gas contact numbers starting with 0800 are free to call!
⏱ What time does British Gas chat close?
British Gas' live agents are available through their live chat from 9 am to 5 pm, Monday to Friday.
🛏 Is there a 24 hour number for British Gas?
British Gas' emergency number is live 24 hours a day, seven days a week. Give them a call at 0333 200 8899.
Updated on 29 Jan, 2024
saraabuiata
Journalist & Copywriter
Sara ventured over from the tiny island of Cyprus to bring you all things energy and broadband-related. As a lover of all things creative, this team member spends her free time writing, drawing, or (more recently) struggling to play the ukulele.
Sara ventured over from the tiny island of Cyprus to bring you all things energy and broadband-related. As a lover of all things creative, this team member spends her free time writing, drawing, or (more recently) struggling to play the ukulele.
