PFP Energy Reviews: How good is their customer service?

Thanks to these affordable rates and fuss-free plans, PFP Energy is proving popular with customers across the UK. If you’re looking for a new supplier for your gas and electricity, PFP Energy may well make your shortlist. Read more about PFP Energy reviews below.

Are PFP Energy any good?

Both customer and industry reviewers rate PFP Energy fairly well. The brand is rated 8.5 out of 10 by Trustpilot and receives four out of five stars from Citizens Advice. This means the company is pretty reliable and, overall, offers its customers a good service.

What’s good about PFP Energy?

• Simple tariffs
• Good customer service
• Customer-centred approach

If you think PFP Energy could be right for you, get in touch with our team to find out how to switch. 0330 818 6223

What does PFP Energy stand for?

PFP Energy stands for Places for People Energy. This was the name the company was known under when it was a non-for profit. Places for People is a charity that helps support vulnerable people in the community. Places for People Energy originally worked with this charity to help support and promote a range of social projects. When the supplier launched as a private company in 2015, it was rebranded as PFP Energy.

PFP Energy tariffs

When switching to a new energy supplier, one of the most important things to consider is cost. Different suppliers charge different rates, and you can find big differences between energy companies.
One of PFP Energy’s big selling points is its simple tariff system. This is designed to keep things easy for their customers and to ensure everyone who gets their energy from PFP knows exactly what they’re signed up to.
PFP Energy offers three basic tariffs: Fixed, Variable and Prepayment.

• The Fixed Tariff – offers the lowest rates and the best value for money. The amount you pay for your energy will be fixed from the day you sign up, to the day your contract runs out. If you choose a fixed tariff, you’ll benefit from low prices and a set rate. This can help you to keep control of your finances and manage your energy bills. However, as you have to sign up for a fixed amount of time, you won’t be able to change supplier during that period without paying an exit fee. This makes fixed tariffs unsuitable for anyone planning on moving house before their contract expires.
• The Variable Tariff – doesn’t require you to sign up for a fixed period, you’ll be free to shop around for a new deal, and change supplier, at any point. This can help you to find the most affordable tariffs on the market. However, variable rates generally aren’t as affordable as fixed rates. It’s also important to remember that your rate will go up and down in response to changing wholesale fuel prices. This can make it more difficult to budget for your energy bill.
• The Prepayment Tariff – allows you to pay for your gas and electricity in advance. Prepayment tariffs are more expensive than fixed or variable tariffs. However, they do make it easy to stay on top of your payments so are good for people who struggle to budget.

How to pay your PFP Energy bill

You can pay your PFP Energy bill in a number of ways. The easiest is by Direct Debit. If you pay by Direct Debit, PFP Energy will give you a discount on your bill of up to £50 a year. This makes it the most affordable way to pay. Other options include prepayment, paying at the bank or Post Office or paying by cheque.
You can save even more money on your PFP Energy bill by going paperless. The company gives paperless customers an additional £40 discount, helping make your energy even cheaper.

PFP Energy fuel mix

Unlike a lot of smaller energy companies around at the moment, PFP Energy doesn’t invest heavily in renewables. They don’t offer a 100% renewable tariff or even tariffs with guaranteed green energy elements. In fact, the company uses less renewable energy than the average UK supplier. This means that, if green energy and sustainable living are important to you, they may not be the right company for your household.

PFP Energy reviews

Overall, PFP Energy reviews are generally good. Customers seem impressed with the service they receive and are happy with the prices and billing. Among the reviews on Trustpilot are:
‘Great service’
‘Excellent service and prices’
‘Good customer experience’
‘We have always been happy with PFP Energy and have no intention of changing’
Before switching to a new supplier, it’s always a good idea to read a range of online reviews. If you have time, you could also check their social media profiles to see if they respond quickly to queries and complaints. Doing a little research on PFP Energy reviews before you switch could help you find the company that’s right for you and save you time and hassle in the future.

PFP Energy for business

PFP Energy serves both domestic and business customers. It offers business customers a similar approach with simple tariffs and billing, as well as a range of incentives and business benefits.
PFP Energy tailors its tariffs to businesses of different sizes. This means that, if you have a micro, small or medium sized business, you should be able to find a plan that suits you. Their plans offer good value for money and both gas and electricity are available through the supplier.

FAQ

How do I contact PFP Energy?

There are a number of ways to contact PFP Energy:

• Use the Live Chat function on their website.
• Call 01772 395770
• Click Here to fill out a contact form.
• * Write to: PFP Energy, Edward VII Quay, Navigation Way, Ashton-on-Ribble, Preston PR2 2YF

What is PFP’s customer score?

At the time of writing, PFP have an “Average” customer score of 3.5 out of 5 on Trustpilot, based on 3,053 reviews.

What do PFP customers say about them?

PFP customers’ opinions are largely positive, with 74% rating them as either “Good” or “Excellent”. Friendly staff, fast issue resolution and reasonable prices are among the most commonly praised things about the brand.  

Do PFP listen to their customers?

Aside from customer reviews, there is evidence to suggest that PFP proactively listens to its customers and respond to their complaints. Their Trustpilot page states that PFP responds to 96% of negative reviews, typically responding within 2 days or less. It also responds to around  65% of customer complaints by the end of the next day, and resolves 98% of complaints within 8 weeks.