Good Energy in 2022: Prices, Reviews and Contact Details

As a nation, our priorities are changing. Of course, we still want to save money. In fact, we need to save money. Studies demonstrate that as a nation, we’re spending over £800 million more than we ought to be on our gas and electricity. At a time when it seems as though everyone is feeling the pinch more acutely than we were last year, household savings have become a huge priority for us. But that doesn’t mean that we’ve stopped caring about the environment. Good Energy first entered the market in 1999, and were actually the UK’s first 100% renewable energy supplier.

We’ll answer all of your questions as we take a deep dive into Good Energy’s prices, plans and online customer reviews.

But first...

Who is Good Energy?

Good Energy may not be the country’s best-known energy supplier, but for over 20 years they’ve been delivering 100% renewable electricity and carbon offset gas to the energy market. As the first renewable energy supplier in the country, they are a market leader in a number of ways. They are not only extremely committed to doing right by their customers, but they also committed to being an ethical business. This means that as well as distributing green energy, they are also committed to doing right by their employees, paying a living wage and doing their bit to close the gender pay gap.

Like other green energy suppliers, such as People’s Energy the dearly departed Tonik Energy, Good Energy hope to form a collective of ecologically-minded "members" who generate their own electricity and feed it back into the grid. As such, if you’re looking for an energy supplier who can offer you a Smart Export Guarantee for the energy you create at home, you’ll find an excellent match in Good Energy.

What are Good Energy's Electricity and Gas Plans?

The costs associated with this tariff can be seen here:

Good Energy Economy 7 Tariffs

Next to fixed and variable tariffs, Good Energy also offers Economy 7 tariffs to their customers.

As mentioned previously, these tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:

Does Good Energy do business tariffs?

Good Energy does indeed offer tariffs for businesses of all shapes and sizes from SMEs to Enterprise-level businesses. Current business customers include ethically-focused enterprises such as Innocent Drinks, Dyfi Distillery and Pukka Herbs.

Energy rates will depend on the size of your business, your location, which fuels you use, how much energy you use, and your peak load hours. Please note that business energy suppliers do not offer the same dual fuel tariffs offered to domestic customers. Rates are negotiated individually for each fuel.

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Good Energy home generation (Feed in Tariffs and Smart Export Guarantees)

Good Energy don’t just source renewable energy from the UK’s wind and solar farms. It also relies on an influx of energy generated by its own customers and fed back into the grid. For this, it pays a Feed in Tariff (FiT). FiTs are no longer available to new applicants. However, they have been replaced by Smart Export Guarantees, which work in much the same way.

How much you are paid depends on:

• What kind of renewable energy technology you have installed at home.
• The total installed capacity of your home’s system/s.
• Your energy efficiency rating (for PV solar panel installations).

Good Energy Fuel Mix: Are they a green supplier?

Good Energy isn’t just a green supplier. It’s the UK’s first green supplier. It offers 100% renewable electricity, as well as 10% renewable gas from farm, animal and plant waste. The remaining 90% of its gas is carbon-offset by other projects. Find out more here.

The full breakdown of their energy fuel mix for their electricity is as follows:

• 59.3% Wind.
• 28.4% Biogeneration.
• 13.4% Solar.
• 4.3% Hydro.

Are Good Energy any good? What their customers say

Good Energy have an impressive fuel mix, an eclectic range of tariffs, and a commitment to the environment, its employees and its customers. But do their customers’ lived experiences match the impressive claims made on Good Energy’s website?

According to Citizens Advice’s energy supplier rankings, Good Energy are ranked 31st out of 38 suppliers at the time of writing. While their performance is average-to-good in most metrics, they are found to be lacking in the field of "Customer Guarantees", which brings their average down to 3 out of 5 stars.

Good Energy customer reviews

Perhaps looking at some Good Energy customer reviews will help us to better understand the above ranking.

Looking at their Trustpilot page, we can see that they fare a little better on the platform than they do in the Citizens Advice rankings with an overall customer score of 4.4 out of 5. This makes them a "Great" supplier, just a shade away from "Excellent".

At the time of writing, Good Energy had 4,972 customer reviews. Of which:

• (65%) were "Excellent"
• (14%) were "Great"
• (6%) were "Average"
• 175 (4%) were "Poor"
• 448 (11%) were "Bad"

We would like to note that when updating this page, we noticed that Good Energy's reviews have shifted towards a more positive direction. For example, their percentage of "Excellent" reviews increased from 58% to 65%, and their customer score from 4.1 to 4.4 from the last time we looked at their reviews on TrustPilot.

Positive reviews focused on helpful and knowledgeable customer service staff, often referenced by name. Which, we find, is often a clear indication that a team member has gone the extra mile and made a lasting impression. Other positive reviews focused on the renewable energy mix, fast and decisive responses to customer queries, and prompt issue resolution.

Negative reviews, on the other hand, were mostly concerned with billing errors and inaccuracies. Some also focused on issues using Good Energy’s app, with one reviewer stating simply that "your app sucks".

Nonetheless, they have responded to 92% of negative reviews on Trustpilot, typically responding within 2 days.

How to contact Good Energy

There are a number of ways in which customers can get in touch with Good Energy. Existing customers can call the customer service number on 0800 254 0000. If you’re a new customer, on the other hand, you should call 0800 254 0004. This is also the number you should call if you’re thinking of changing your tariff. Lines are manned between 9am and 5pm Monday to Friday.

Alternatively, you can leave the team a message by clicking here.

If you prefer to use email, their address is customerservices@goodenergy.co.uk.

Thinking of switching to Good Energy? We’re here to help!

If you’re an eco-conscious energy consumer, it’s understandable that you might want to partner with the UK’s first renewable energy supplier. Their rates are competitive, and significantly below the Ofgem Energy Price Cap. And 100% of their electricity and 10% of their gas is completely renewable, with the remaining 90% of their gas carbon-offset.

If you’re thinking of joining Good Energy, we can match you to the perfect tariff for your needs and usage. What’s more, we’ll even manage your switch from end-to-end. So you can enjoy cheaper, greener energy with no unpleasant surprises.

Sound good?

Call us today on 0330 818 6223 to find out more.

We’re available from 8.30 am to 5.30 pm.

Want to learn more about different UK energy suppliers?

• Together Energy
• Bulb
• British Gas
• SSE

FAQ

Is Good Energy cheap?

Good Energy’s tariffs are competitive, and consistently below the Ofgem Energy Price Cap, which as of October 2020 is £1,042 per year. The lowest since its inception. However, they are not, at the time of writing, the cheapest energy supplier on the market. Even other renewable suppliers like Bulb and Octopus Energy may be able to supply your property with cheaper tariffs.

Who owns Good Energy?

Good Energy is partly insider-owned, with £3.3m of the company owned by board members including CEO and founder Juliet Davenport. The rest is owned by institutional investors, private companies and the general public. You can find more detailed information here.

How many customers does Good Energy have?

At the time of writing, Good Energy have in-excess of 100,000 customers across the UK.

Do Good Energy offer smart meters? Are they 1st or 2nd generation?

Yes, Good Energy offer smart meters to their customers. This will hopefully make the issues customers have faced with billing inaccuracies a thing of the past in the coming years. What’s more, their Smart Meter FAQs page states that the company uses SMETS 2 smart meters. These are the second generation of smart meters. Unlike their predecessors, they will remain fully functional if you change energy suppliers.