PFP Energy: What happened to your energy supply?

PFP Energy
Founded	2015
Ceased Trading	2021
Client Email	hello@pfpenergy.co.uk
Client Number	01772 395777
Log in	Login to your PFP Energy account here

What should PFP customers do now?

In the immediate future, there is nothing that needs to be done by you as a customer until you are officially in the British Gas system. This is a process that could take a few weeks to take place, so you may have to wait until November 2021 before you can take action.

Once you are confirmed to be in the British Gas system then you will have more freedom to take additional actions, such as switching to an entirely different energy supplier or changing your tariff plan.

Will my energy supply be interrupted?

Despite PFP Energy leaving the market, your energy supply will never be interrupted, and you won’t notice a physical difference in the quality or accessibility to this energy, be it gas or electricity. The reason you have been automatically assigned, in bulk, to British Gas, is to ensure that you still receive this energy.

Should I cancel my PFP Energy energy tariff?

If you were on a variable rate tariff with no contract as a PFP Energy customer you have likely been switched to the British Gas standard variable tariff. However, if you did have an existing contract with PFP then you are entitled to keep the same tariff plan until it expires, at which point you will not be able to renew or resign it and will need to opt for a British Gas tariff.

Should I take a meter reading?

Yes, we highly recommend you take a meter reading as soon as you can, as this will help move along the process once you are contacted by British Gas. While you are already in their customer database, they may need more information, and you’ll need the meter reading anyway if you want to switch plans or suppliers later on.

If you have a smart meter and are worried it is incompatible with British Gas technicians’ capabilities, no worries there: the energy supplier is familiar with these smart meters. Additionally, if you are planning to switch to yet another supplier in the future and this supplier does not offer smart meter readings specifically, this will not be a problem either. Indeed, is it possible to take manual readings with smart meters.

How should I deal with credit or debt owed to or by PFP Energy?

Concerning credit owed to you by your old supplier PFP Energy, you’re in luck: British Gas has decided to honour this credit owed, and will be paying back the customers concerned by it. You may have to wait a little for this to happen, however.

In terms of the debts you may have accumulated towards PFP Energy during your energy plan with them, British Gas will get back to you on whether or not, and if so, how, you will pay this back.

British Gas takeover: will my bills go up?

The main question in customers’ minds right now is most certainly whether or not they will be paying more with their assigned supplier. The answer is twofold: initially, you may end up paying more than with your old energy plan at PFP Energy, since British Gas will put you on a deemed contract which may not be their cheapest offer.

However, you will after a while be able to switch plans and even suppliers, and therefore find a cheaper deal.

Who chose British Gas as my new supplier?

British Gas is not being assigned to you as an individual, but to all of PFP’s old customers as a whole. They were chosen by Ofgem, who has been appointing new suppliers for all the ones who have gone bust so far.

British Gas was chosen because it was willing to take on PFP Energy’s 580 000 customers, and because it was considered able to do so safely, without crashing like PFP and other suppliers have recently. British Gas has also taken on customers from suppliers like Peoples’ Energy, MoneyPlus Energy, and Simplicity Energy.

When and how will British Gas contact me?

British gas was appointed to be PFP Energy’s replacement as recently as the 10th of September, after its crash on the 7th. It will be contacting customers progressively, so if you haven’t been called on yet, sit tight – they will be addressing your case in time.

Waiting for them to contact you is essential: this will allow you to properly set up your account and then switch suppliers or plans if you wish to do so.

They will be contacting you by referring to your current home address: if it has changed recently or you are in the process of moving home, make sure the new address is signalled properly.

How do I switch energy suppliers?

Unfortunately, energy providers in the UK go bust quite often so being in the position where you suddenly need to switch energy suppliers is not entirely uncommon. That being said, this may be the first time that a lot of UK residents have faced this issue so it is important to know what to do.

The first thing you should know is that just because you were transferred to British Gas does not mean that they are a better company or that you have to stay with them. Ofgem, the energy market regulator, does its best to ensure that every customer never loses power in the transition and as a result will select a large energy supplier to take on these new customers. Once you are in the British Gas system as a recognised customer, you will be entitled to switch suppliers as you wish, but before you do so it is our recommendation that you call British Gas to ask about your exit fee if you are in the middle of a contract. In many of these situations, exit fees are waived for those that decide to switch to new suppliers, but it is always important to confirm this before making the switch to a new energy company.

British Gas Tariffs

Being Absorbed By British Gas

As a result of their closure Simplicity Energy customers have been transitioned to British Gas as their Energy Supplier. For sake of convenience for Simplicity Energy customers that are now getting their energy from British Gas, we have supplied information about British Gas’s most popular tariffs below.
British Gas offers a choice of tariffs that appeal to a range of different needs including one variable rate tariff, one pay as you go tariff, and four distinct fixed-rate tariffs.

British Gas average annual total tariff costs

Below are the average total annual costs for the most popular British Gas tariffs. These costs assume that the household has a standard meter and the tariffs are listed as dual fuel packages, but each gas and electricity tariff is also available individually!

Below you can find the cost information associated with these tariffs.

British Gas Variable Rate Tariffs

British Gas currently only supply one variable tariff, and that is the standard variable tariff. This signifies, as mentioned earlier, that prices on this tariff can rise or fall almost daily to adjust to the ongoing cost of energy in the UK. This variable tariff is less stable because prices can rise or fall frequently, but there are no contract or exit fees, so customers can change their tariff plan at any time without penalty.

The costs associated with this tariff can be seen here:

British Gas Fixed Rate Tariffs

British Gas currently offers 4 different fixed line tariffs, all uniquely distinguished to meet the needs of as many different customers as possible.

The prices for these tariffs can be found here:

British Gas Prepaid Tariffs

In addition to the variable and fixed tariffs, British Gas also offers a prepaid tariff where you can top up as much The unit prices for this tariff plan, like variable tariffs, are not fixed, so the cost of this tariff can go up or down if the cost of energy in the UK goes up or down.

Prices associated with this tariff plan can be seen here:

British Gas Economy 7 Tariffs

Also referred to as double electricity by some, British Gas offers several E7 tariff plans to accommodate customers that have economy 7 meters in their homes.

As mentioned previously, these tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:

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FAQ

Do I have a choice for my new supplier?

Until British Gas has contacted you and you are able to switch suppliers or energy plans, you do not have a choice and are officially transferred over to a "deemed" tariff at British Gas for the time being.

The decision to hand over PFP customers to British Gas specifically was made by Ofgem, who is currently in the process of appointing new suppliers to receive the customers whose suppliers have disappeared. British Gas now deals with clients from People's Energy, MoneyPlus Energy, and Simplicity Energy, as well as PFP Energy customers like yourself.

Will I stop being supplied with energy while I wait for British Gas to contact me?

Fortunately, being caught between two different suppliers does not mean you no longer have an energy supply at all. You will not notice a real difference between your electricity or gas supply compared to before. The only difference is in the energy plan you are now under.